Legal
Please open and check your order when it reaches you.
If your order arrives damaged or there is an issue with your item, please contact us within 48 hours of delivery, including photographs of the product and packaging to youranaracandle@gmail.com, and we’ll do our best to resolve the issue.
Under UK consumer law you also have a right to a refund if an item is faulty, damaged or not as described.
If your item has been personalised, it is non-returnable and non-refundable, unless it arrives damaged or incorrect.
Favours quoted for a celebration are made to your names and your date, so the statutory right to change your mind does not apply to them once they are in production. Your quotation carries its own terms, and those are the ones that govern it, including its own window for telling us about a damaged delivery.
As every ANARA candle is handcrafted to order, we do not offer exchanges.
An exchange is not something the law requires us to offer, and refusing one does not affect your statutory rights.
You have the right to return your order within 14 days from the date it reaches you, as long as the product has not been used and is still in its original packaging.
To start a return, email us at youranaracandle@gmail.com with your order number. We will send you a prepaid label by return, so posting it back costs you nothing.