Privacy Policy

ANARA Candles is the trading name of Shivani Patel, a sole trader. She decides what is collected and what is done with it, which makes her the controller of your information.

The site and the systems behind it are built and looked after by Bhupen Varsani, its developer, who owns the software and its intellectual property. He handles your information only on behalf of ANARA, to run the site, as a processor, and makes no use of it for anything else.

The enquiry form asks for your name, an email address, a WhatsApp number with its country code, how you heard about us, a postcode, the date and occasion of your celebration, the favours you are interested in and how many you need, and anything else you choose to tell us.

All of it is kept as you sent it, alongside a working record we update as we learn more about your order.

The shop checkout asks for your name, an email address, the address your candles should go to and, if you want to give one, a phone number for the courier. We keep them with your order, alongside what you bought, what you paid and when it was sent, and the courier sees what it needs to deliver it.

To reply to you, to price a quotation, and to make and deliver an order you go on to place. We never sell it to anyone.

If you sign up to hear from us, we will also email you now and then about new candles, offers and pop-ups. Your address goes on that list only once you have confirmed it from the email we send, and every one of those emails carries a link that stops them. The details you give in an enquiry or an order are never added to it.

In a Postgres database hosted by Neon, with the site itself hosted by Vercel. The emails the site sends you, such as a quotation, an invoice or an order confirmation, go out through Resend with tracking switched off, so we cannot see whether you open them or click their links. Each of them holds data on our behalf under its own terms.

When you reply to one of those emails, your reply reaches our Gmail inbox, and if we talk on WhatsApp, that conversation is held there.

A copy of the database is also taken each week and kept by Bhupen Varsani on his own computer and in the backup of that computer.

Still to confirmThe card payment provider, which will be named here once paying by card is live.

An enquiry that never becomes an order is kept for two years from the last time we heard from you, and then deleted. Celebrations are planned a long way ahead, which is why it is two years rather than one.

Where you go on to place an order, we keep its records for six years, because that is how long tax records have to be held and how long a claim about a contract can be brought.

If you have signed up to hear from us, we keep your address while you are on that list. When you stop those emails, we keep it marked as stopped, as the record of what you agreed to and when you withdrew, and so that the welcome discount cannot be claimed twice.

You may ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. Write to us and we will answer.

Still to confirmThe address a request should go to, and whether Anara needs to register with the Information Commissioner.